Factory
MR. SKETCH Q&A

WHERE CAN I PURCHASE MR. SKETCH?
Mr. Sketch Scented Markers are available in many different pack sizes at retailers nationwide. Please see your local supercenter, grocery, office or drug store for availability. Mr. Sketch Scented Markers are also available online!

DOES MR. SKETCH COME IN A LARGE PACK FOR SCHOOLS?
We offer two class packs depending on the tip you desire. Class packs are available in a 216 count Stix pack, as well as a 192 count Chisel pack.

I HAVE RECOMMENDATION FOR NEW SMELL(S)
We would love to hear your recommendation for a new smell! Please contact us at Writingconsumercare@newellco.com and your recommendation will be sent to our brand team.

HAS THE TIP CHANGED FOR THE MR. SKETCH STIX MARKERS?
Thank you for reaching out to us. The Mr. Sketch Stix markers are still fine point; however, they are a slightly larger fine point than the previous Stix style. We appreciate your feedback.

ARE THESE PRODUCTS SAFE?
Yes, all Mr. Sketch products are safe for children over 3 years of age. Due to the presence of small parts, these products are not appropriate for children under three. All Mr. Sketch Markers are water based and each ingredient goes through our rigorous internal qualification process and a 3rd party toxicology review to ensure safety.

BITREX CERTIFICATION LOGO “Helping Protect Children” – What does it mean?
Even though Mr. Sketch scented products are tested by ACMI, a 3rd party toxicologist, to ensure they meet our high safety standards (see NONTOXIC Q&A below), we know our delicious scents are attractive to children and adults alike. We want to help keep our curious children from attempting to consume our products. This is why we include the bittering agent “Bitrex”

Mr. Sketch products that contain this logo signify that the product contains Bitrex and has been tested by Macfarlan Smith, Ltd. through human taste trials run by an independent, certified sensory evaluation facility. When a product bears the Bitrex Logo, it means the product contains a sufficient level of Bitrex, “The World’s Most Bitter Substance” to cause children to spit out rather than consume the product. For more information see: http://www.bitrex.com/en-us

Note: If Bitrex is transferred onto skin through contact with the marker or crayon, it can removed by washing with soap and water.

I AM CONCERNED ABOUT INHALANT ABUSE. WHERE CAN I GET MORE INFO?
Inhalant abuse of markers is associated with volatile aromatic solvents due to their intoxicating effects. Mr. Sketch markers are made with water based inks rather than aromatic solvents.

For more information on solvent huffing, please see: http://www.inhalant.org/

Stains Q&A

HOW CAN I REMOVE MR. SKETCH MARKERS FROM VARIOUS SURFACES?
Results of stain removal of the Mr. Sketch Washable markers and Mr. Sketch Scented Washable markers will be significantly better than the other product lines.

From Skin: Wash immediately with soap and water. Stains may take a few days to fade.

From Fabrics/Clothing: Flush stain thoroughly with cool water. Pre-soak in an enzyme detergent or other pre-wash product according to the manufacturer’s directions. Rinse thoroughly again with water. While the fabric is still wet, lay the article stain down on paper towels or clean white cloth. Take another clean white cloth with rubbing alcohol on it and using a dabbing motion, push the stain through to the clean white cloth underneath. Change cloth under fabric as it becomes stained with ink.

Launder as usual. If stain persists, repeat the above steps, then place in direct sunlight for several hours or try Amodex Stain Remover. For ‘dry cleanable’ clothing or fabric, take to a commercial dry cleaner and advise them of the type of ink stain (water soluble dyes).

From Painted, Enameled, Varnished , Plastic Surfaces, Glass and Metal: These surfaces may be washed with detergent and water. A mild abrasive or mild bleach may be used to remove final traces of the ink. (Try abrasive on a small, unexposed area first to check color fastness, etc.)

From Unfinished Wood, Brick, Stone and Cement: Surfaces should be washed with a large volume of detergent and water using a scrub brush. An abrasive or bleach may be used to remove the final traces. Sunlight may also bleach the stain. 

CPSIA Q&A

ARE SANFORD, L.P. WRITING INSTRUMENTS CPSIA COMPLIANT?
Yes, our organization has a comprehensive program in place to assure the writing instruments affected by CPSIA are compliant.

WHICH WRITING INSTRUMENTS ARE AFFECTED BY CPSIA?
A very small subset of our product offerings are classified as CPSIA “children's products”. In general, these include Mr.Sketch® markers and Expo® Washables™ markers. These products comply with all applicable parts of CPSIA including the lead content restrictions and certification requirements.

The vast majority of Sanford, L.P. writing instruments are classified as general use products - intended for a broad range of users (adults and children). As general use products they are not subject to CPSIA. This is a position asserted by the CPSC itself in the various guidance documents and industry rulings they have published. In this regard, please see the following link to the interpretive letter used by the CPSC: (http://www.cpsc.gov/library/foia/foia09/petition/wima_resp.pdf).

WHERE DO I OBTAIN A CERTIFICATE OF CONFORMITY (ALSO KNOWN AS CPSIA CHILDREN’S CONFORMITY CERTIFICATE) FOR SANFORD, L.P. WRITING INSTRUMENTS?
For the subset of products that are CPSIA “children's products”, we offer Certificates of Conformity to interested individuals via our website (http://customer.newellrubbermaid.com/compliance).  We do not issue Certificates for our general use products since they are not subject to any CPSIA certification requirement.

ACMI CERTIFICATION SEAL Q&A

AP CERTIFICATION SEAL – WHAT DOES IT MEAN?
AP Certification Seal signifies that the product has been examined by an independent, certified toxicologist from Duke University Medical Center and administered through The Art & Creative Materials Institute, Inc. (ACMI).  When a product bears the AP seal, it means the examination concluded that no toxins are present in sufficient quantities to be toxic or injurious to people, when used as intended, or to cause acute or chronic health problems.  In other words, the product meets the Federal safety standard for art materials.  When you see the AP seal imprinted on our product you can be confident that your product is safe when used as intended. For more information see: http://www.acminet.org/index.php?option=com_safetytips&view=safetytips&Itemid=64

CL CERTIFICATION SEAL – WHAT DOES IT MEAN?
The CL Certification Seal signifies that the product has been examined by an independent, certified toxicologist from Duke University Medical Center and administered through The Art & Creative Materials Institute, Inc (ACMI). The CL Seal identifies products that are certified to be properly labeled in a program of toxicological evaluation by a medical expert for any known health risks and with information on the safe and proper use of these materials.

NONTOXIC Q&A

MY PRODUCT NO LONGER SAYS “NON-TOXIC”. IS IT STILL SAFE?
Our products are still the same and continue to be reviewed by a 3rd party toxicologist to ensure they contain no toxins in sufficient quantities to be toxic or injurious to humans.

In 2012, the Federal Trade Commission published a new version of the FTC Green Guides, which included new guidance on the use of the phrase “non-toxic” in advertising including packaging. This is why your label may have changed.